How can I manage my subscription?
Reva is based in in-app purchases, through your App Store/Play Store account. You can manage your subscription through your App Store or Play Store.
Why is my phone number not working when I select the ”Get in Touch” card?
Make sure that your profile details are correct Phone numbers should be in format ''country code+phone number'' in order to connect with Whatsapp and Text Messages You can update your profile by selecting Account > Profile details in the bottom bar menu.
Can I edit a version?
No. Versions are based on pre-existing videos that can have been previously shared with other customers or stakeholders.
Why can’t I find my colleague on the reva users list?
The user is either not registered in reva or has a private profile. Reach out to him and encourage him to make the profile public (profile settings) so you can all benefit from the collaboration engine capabilities
Why doesn’t my app record sound (from the mic)?
Make sure you have set the permissions for the app to use the microphone. Go to your device’s settings - make sure you allow reva access to the microphone (and camera, etc,...)
The upload or processing of the video failed. What happened to all the clips I recorded?
Go to the drafts sections. The video clips are saved on the drafts and can be edited and processed/uploaded again. Just tap the 3 dots and select “edit” from the menu. Repeat the necessary edition steps and save/publish the video again. Make sure your internet coverage is good for better [...]
How can I find a video from a colleague of mine?
If the video is public, it will show up on the public feed. Just use search (by his name for example) or sort capabilities to narrow down the option in the public feed
Why isn’t my video showing up on the public feed?
There are several videos that are not meant to show up in the Public feed. Check out the reasons below: - Was this video marked as private? If so it only shows up in your “My videos” tab. If you want to make it public: edit video > “Save” > [...]